How do I preview my art?

Once your design is prepared, our system automatically notifies you to review it. Occasionally, the email may be filtered into your spam folder or blocked.

Can I add additional characters after I place my order?

Certainly! You can easily add additional characters after placing your order. Simply locate the link on our website to do so.

Do you offer unlimited revisions? why am I being charged a fee?

It is your responsibility to specify all the details you would like in your art in the artist’s notes. Any requests not included in the artist notes may be considered a change request and will incur additional fees.

We offer 2 free revisions to your artwork. A revision is considered any of the following:

Color changes to eyes, skin, clothing, hair

Any changes to capture the likeness of the person/character Eg. Moles, mustaches, piercings

Any change request outside of the above will incur additional fees. Each change request is reviewed on a case-by-case scenario and the fee will be based on the effort and time needed to complete the request.

Examples of change requests that will incur fees:

• Change of clothing
• Change of body positioning/stance
• Change of design style
• Request to use a different photo

What if I am NOT happy with my art?

Our artists are committed to upholding high standards of quality, prioritizing attention to detail in every artwork they create. However, we acknowledge that occasionally, certain crucial details that convey the true essence of the individual depicted in the photo may be inadvertently overlooked.

In such instances, we are more than willing to facilitate revisions to address any discrepancies and ensure that the final artwork accurately captures the desired likeness and essence. We provide two complimentary revisions for your artwork, encompassing adjustments such as:

• Alterations to eye, skin, clothing, or hair color.
• Refinements to better reflect the likeness of the person or character, including features like moles, mustaches, or piercings.

Requests for alterations beyond the scope of the aforementioned revisions will result in additional charges. Each change request is individually assessed based on the complexity and time required for implementation. Examples of such requests incurring fees include:

• Changing clothing attire.
• Adjusting body positioning or stance.
• Modifying the overall design style.
• Requesting the use of a different photograph as a reference.

Do pets, cars & other objects count as subjects?

Yes, pets, cars, and other objects are considered subjects. Creating illustrations of these items requires time and effort.

Is my photo good enough to use?

We highly advise uploading high-quality images that clearly show faces, colors, and textures. This ensures accurate representation in the final artwork.

Upon receiving your order, our dedicated team reviews the photos. If any issues arise, we promptly notify you via email.

Should we require a new photo, this may extend the delivery time by a few days.

What size is the digital file?

The digital files we provide are in high resolution (300 dpi) JPG format, sized at 16″x24″. This size is ideal for printing on various media.

Can I get a Physical Print after purchasing a Digital File?

Certainly! If you initially purchased a Digital Art File, you can upgrade your order to a Fine Art Print or Gallery Wrapped Canvas. Simply contact our customer service team at support@toonsuniverse.com for assistance with the upgrade.

How long do revisions & edits take?

Revisions typically take around 2-3 days to be completed during regular or off-season times. Once your art is ready for previewing, you will receive an email notification.

However, during the months of November and December, revisions may take 5-7 days for completion.

Do all my people have to be in a single photo?

No, it’s not necessary for all your people to be in a single photo. You can provide multiple photos, and our artists will combine them to create your art design.

Do you offer refunds?

We do not offer refunds as each order is 100% unique and custom-made specifically for you.

However, if there’s an issue with your order, please inform us, and we’ll resolve it for you promptly.

We provide revisions free of charge, except for complete redos, ensuring you’re satisfied with your portrait.

What if I don’t like the artwork?

If you’re not satisfied with your artwork, we’re fully committed to working with you until it meets your expectations.

Upon completion of your portrait, we’ll notify you via email. You’ll then have 3 days to either request edits or approve it for printing. If we don’t receive any feedback within this timeframe, we’ll consider the artwork approved and proceed with printing.

Absolutely. We take your privacy and security very seriously. When you share your personal information with us, such as your name, email address, and payment details, we ensure that it is protected using the latest security measures.

• Data Encryption: All sensitive information is encrypted during transmission using Secure Socket Layer (SSL) technology, the industry standard for secure online transactions. This means your data is protected from unauthorized access as it travels over the internet.

• Secure Payments: Our payment processing partners are PCI-DSS compliant, ensuring that your payment information is handled with the highest standards of security.

• Privacy Protection: We do not share your personal information with third parties, except as necessary to complete your order (e.g., with payment processors or delivery services) or as required by law.

• Regular Security Audits: We conduct regular security audits and updates to our systems to protect your information from potential threats and vulnerabilities.

Making a payment with your credit card on our website is quick, easy, and secure. Here’s how you can do it:

1. Select Your Items: Browse through our products and add your desired items to your shopping cart.

2. Proceed to Checkout: Once you’re ready to complete your purchase, click on the shopping cart icon and select “Checkout” to proceed.

3. Enter Shipping Information: Fill in your shipping details, including your name, address, and contact information.

4. Choose Payment Method: On the payment page, select “Credit Card” as your payment method.

5. Enter Credit Card Details: Enter your credit card information, including the card number, expiration date, CVV (the 3-digit code on the back of your card), and the name on the card. Double-check to ensure all details are correct.

6. Review Your Order: Before finalizing the payment, review your order details and billing information to ensure everything is accurate.

7. Complete the Payment: Click the “Submit” or “Pay Now” button to complete your transaction. Your payment will be processed securely through our payment gateway.

8. Confirmation: Once your payment is successful, you’ll receive a confirmation email with your order details and payment receipt.

Security Note: We use SSL encryption to protect your credit card information during the transaction, ensuring that your payment details are safe and secure. We do not store your credit card information on our servers.

If you encounter any issues or have any questions during the payment process, please contact our customer support team for assistance.